Due to the high volume of orders and shipments, BIC needed a better solution to optimize and automate not only the distribution process, but also to expedite the exchange of information with third parties, such as Forwarders, 3PL, Agents, Customers and internal Sales, Service customer, accounts receivable, credit control, warehouse, etc.
BIC chose the DocuClass software platform by CIMA Software after evaluating the integrity of the functions offered, its ease of use and its flexibility to expand and adapt to our constantly changing needs.
To solve this problem, they implemented DocuClass software, which allowed them to efficiently manage an increase in their orders, while reducing the response time to customer requests and improving their support level experience.
Bic Violex