BIC Violex

Bic Violex

bic

Challenge

Due to the high volume of orders and shipments, BIC needed a better solution to optimize and automate not only the distribution process, but also to expedite the exchange of information with third parties, such as Forwarders, 3PL, Agents, Customers and internal Sales, Service customer, accounts receivable, credit control, warehouse, etc.

Our Solution

BIC chose the DocuClass software platform by CIMA Software after evaluating the integrity of the functions offered, its ease of use and its flexibility to expand and adapt to our constantly changing needs.

To solve this problem, they implemented DocuClass software, which allowed them to efficiently manage an increase in their orders, while reducing the response time to customer requests and improving their support level experience.

Client

Bic Violex

Delatolas

Delatolas

delatolas

Challenge

The company makes thousands of distributions daily, attending a series of distribution channels such as supermarkets, central stores, small retail stores, HO.RE.CA. Locations, e-Shop recipients, stores and commercial organizations.

It was necessary that they adopt a software system that would allow, in a quick and simple way, to organize the distribution processes in the most efficient way possible. While sharing information about the status of each shipment with all participants, in real time.

Our Solution

Through the use of DocuClass eLogistics now Delatolas is able to provide its customers with real-time information regarding their shipments, in all major urban centers, where shipments are made using their own fleet, as well as in areas where their associates They have direct access to their systems.

In addition, your recipients now have access to our “Real Time” Portal, through which they have a direct view of all order details. Information about each delivery, together with the digitalized signed copy, is available on our Portal; and can also be automatically sent to the recipient’s system.

Additionally, a “Booking and Contracting” service can be provided, through which customers of their recipients can decide at the time of ordering, the desired date and time they wish to receive their product.

Client

Delatolas

Laar Courier Express

LAAR COURIER EXPRESS

delivery

Challenge

LAAR Courier Express. It issues documentation that supports each transaction made, generating a large volume of documents that must be stored in leased warehouses to meet Ecuador’s tax requirements.

The original process involved digitizing each document in order to store them digitally organized for months, days and geographical location in a completely manual process. Then the paper copies were sent to the Customer Service department who filed them. Once this process was completed, these boxes were delivered weekly to the provider in charge of guarding them.

There was no control to validate the existence of all guides dispatched in electronic format. This not only made it difficult to track documentation, but mainly caused customer dissatisfaction for delays when requesting information about a transaction, which meant for LAAR Courier Express S.A. considerable time to retrieve the required documentation.

Our Solution

LAAR Courier Express. He used the DocuClass solution that initially aimed to replace the previous software and store the documentation in electronic format, in a centralized, secure repository, accessible from any point of the company at all times.

This first stage was implemented in less than a week, leaving the system as well as the scanning stations and training the users of the capture process.

Once the implementation stage is completed and, convinced of the benefits that could be obtained with the solution, LAAR Courier Express S.A. decided to start a second phase, which consisted of the integration between DocuClass and the accounting system developed in-house.

Currently, LAAR Courier Express. It has a documentary process that has allowed the company, in the first instance, to establish control points that allow them to ensure the quality of the information stored in their accounting system by cross-checking with the documents scanned in DocuClass, and on the other hand Increase customer satisfaction with an agile consultation mechanism.

Client

LAAR Courier Express

Zoll

ZolI

zoll

Challenge

Zoll’s procedures for processing non-conforming material disposal forms, incoming inspection), as well as reports of unsatisfactory conditions, were based entirely on paper and labor intensive.

Once signed, the appropriate steps to be executed could be decided, such as returning a defective part, repairing it, etc. The process from the moment of creating the form until signing could take up to 35 days (depending on the particular form).

Our Solution

The manual paper process was emulated with a robust workflow (Workflow) that meets all the requirements of FDA 21 CFR Part 11 and in particular with the use of electronic forms (eForms DC) and the application of electronic signatures with a forced double authentication.

Due to the flexibility to customize the solution, the electronic forms module is directly integrated with Zoll MS Access databases.

After the implementation has been carried out for only 2 months, the first results have shown an immediate improvement compared to the original paper-based system.

Some measurable early results are: reduced processing time for Material Disposal Forms (from 23 to 4 days) and other key parameters up to 81%. This translates into lower paper and file scanning expenses; Other subsequent benefits are the higher yield of material and production, as well as a significant reduction in paper consumption.

Client

Zoll